What is Bowzer Box?
Bowzer Box is a recurring subscription service that delivers a box of doggy goodies on a monthly basis. Our customers sign up for a 1, 3, or 6-pack subscription and we'll send them 4-5 items in each box. A Bowzer Box includes a variety of handpicked items such as full-sized toys and treats, samples, and coupons from various brands that we – and our pooches – love. Every shipment is unique and typically includes a featured Canadian product. We do our best not to repeat the same treat or toy.
How does it work?
It's easy! Click the Get the box link anywhere on our site and start building your very own subscription. Select the size of your dog, the type of box, one of our plans, and a few other details. Once you checkout you're ready to go. You'll be charged on the first of the month for every month that we send you a Bowzer Box. Your subscription will auto-renew on the last shipment of your current plan.
How can I sign into my account?
We got ya covered - sign in here.
Is there a cost for shipping?
Unfortunately, shipping in Canada is pricey. As of right now we can't offer free shipping. Not to worry though, we want to make sure everyone has the chance to be part of the Bowzer Box pack so we've tried to make it as affordable as possible with a flat shipping fee of $6/box, anywhere in Canada.
How do I fork over the "bones"?
We accept Visa, MasterCard, and American Express as payment.
When will I be billed?
We will charge your credit card on the first of every month that we send you a Bowzer Box. Your plan will automatically renew following the last shipment of your current plan.
How do I cancel my subscription?
Warning: Don't mention this in front of your pup; you might not be on speaking terms if you do! We'd be sad to see you go, but if you do wish to cancel please do so at any point before the 1st day of the last month of your subscription. Login to your account, go to your subscriptions, and click the "cancel" link next to the one you would like to cancel. You will still receive the remaining boxes in your current plan, but your subscription will not be renewed once it expires.
If I cancel before the end of my subscription, what happens?
If you're on a 3 or 6-pack plan we will continue to send and charge you for the remaining boxes in your subsription. There will be no more boxes after your last scheduled delivery, just don't tell your pup! If you want to cancel immediately a $10 (3-pack) or $20 (6-pack) early cancellation fee will be charged to your credit card.
Why was my subscription renewed?
Bowzer Box is an auto-renewing subscription. We do our best to make sure you understand this when signing up, but we understand that things can be missed in the initial excitement. If there has been any confusion regarding the renewal of your Bowzer Box subscription, please contact us to get it sorted out. There will be no refunds on existing orders.
When will I receive my first box?
Bowzer Box is shipped out the 15th of every month. The cutoff date for signing up is before the 10th of each month in order to receive your box the same month that you sign up. If you sign up after the 10th, you'll receive your first box the following month.
How will I know if my Bowzer Box has shipped?
Each month, we will send out an email to all of our four-legged friends as soon as the boxes have shipped.
Can I order a special box for my pup if they have allergies?
We try our best to accommodate all of our pupscribers but we currently do not offer a box specifically for the more sensitive pooches. We try and make sure wherever possible that the products we choose are free from fillers and major allergens like wheat and corn, so hopefully your dog will be able to enjoy the majority of what we offer. If not, they will surely be king or queen of the dog park if you choose to gift what your pup can't enjoy.
What are my shipping options?
All of our boxes are shipped with Canada Post to ensure safe and speedy delivery.
How do I change my mailing address?
If something changes on your end, you can login to your account and update your mailing address there. Please do so before your next renewal date.
Help! I forgot to change my mailing address.
Ruhroh! We understand that you're busy and mistakes can happen, but that doesn't mean you should go without your Bowzer Box. Please contact us as soon as possible and we will do our best to track down your box. Additional shipping charges for incorrect or incomplete addresses will apply.
My Bowzer Box showed up in ruff shape!
If your box shows up in less than perfect shape, and shipping has damaged your products in any way please get in touch with us.
What countries can receive Bowzer Boxes?
Right now, we're Canucks only. Our neighbours to the south have some amazing doggy goodie options, so we felt it was important to focus on our four-legged friends here at home. We would love to be able to reach dogs around the world but we need to get our paws on solid ground and establish our business in Canada first. You never know though, keep an eye out for us in a city near you!
Where do the products in Bowzer Box come from?
We want only the best for our four-legged friends so we put a lot of time and care into selecting items that are healthy and safe for your dog. All the treats we include are made in either Canada, USA, or if we found something extra special from a top quality company in an awesome country. Toys are sourced mainly from Canada and the USA as well, although sometimes if a toy from another country proves itself with our pups we'll include it too. Rest assured, we will never send you something that we wouldn't give to our own dogs. We strive to support our fellow Canucks so if you would like to see one of your favourite Canadian treats in Bowzer Box please let us know.
How do I return a defective product?
We do our best to only send you products of the utmost quality, but if something arrives in less than perfect condition, send us an email at support@bowzerbox.ca explaining the situation and include photos of the defective product. Replacements are at the sole discretion of Bowzer Box.
Do you guarantee your toys?
When sourcing products to include in our Bowzer Boxes, we work with our suppliers to buy items we believe will be well suited for each type of dog. It's very disappointing when we hear one of the toys doesn't stand up when the going gets ruff. However, because we don't manufacture the toys ourselves it would fall under the manufacturers warranty. You can contact the company directly and let them know of the situation. In most cases they are willing to replace the toy for you, depending on their warranty policies.
Can I give Bowzer Box as a gift?
You bet your tail you can! Here's where you can signup for a gift subscription. We offer a 1, 3, or 6-pack subscription that does not renew. Make sure to put your information in the Billing section and the recipient's information in the Shipping section and you're all set. Your lucky friend or family member will have a Bowzer Box on their doorstep within the month.
What type of charities and organizations do you support?
We're big on supporting the people in our own back yard. We are always looking for local animal shelters, rescues, outreach programs, and non-profit organizations that can use a hand making animals' lives a little brighter. Our boxes are for the dogs, but we support organizations that help all kinds of animals in need.
How do I suggest a shelter or organization for donations?
We always love to hear about amazing organizations that love pets as much as we do! Reach out to us with a link to the organization's website or their contact info and we'll check it out.
How do I get in touch with Bowzer Box?
Head on over to our Contact Us page and fill out the form. You can send any general enquiries here and they will be directed to the correct party. We will always do our best to respond to your emails within a few hours.

Spoil your dog. They deserve it.

Get the Box